Okie Refinish Detailing LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you book a service, visit our website, or interact with us.
1. Information We Collect
When you book a service or contact us, we may collect:
- Your name, phone number, and email address
- Your vehicle information (year, make, model, color)
- Your service address
- Payment information (processed securely through Stripe — we do not store card numbers)
- Photos of your vehicle taken during pre-inspection and post-service documentation
- Service history and booking records through Urable booking platform
- Communications you send us via text, email, or website form
2. How We Use Your Information
- To schedule, confirm, and complete your detailing appointment
- To send appointment reminders, confirmations, and follow-up messages via SMS
- To process payment for services rendered
- To log your service history to MyCarfax (as part of our MyCarfax Partner program)
- To send promotional offers, seasonal reminders, or rebooking nudges — you may opt out at any time by texting STOP
- To improve our services and respond to customer feedback
- To comply with legal obligations and insurance requirements
3. Photos & Media
- Pre-inspection and post-service photos are taken on every job for quality and liability documentation
- Photos may be used for marketing purposes (social media, website) unless you opt out before service
- License plates and personally identifiable information are excluded or blurred in marketing materials
- To opt out of marketing photo use, notify Sisco before service begins — this does not affect documentation photos
4. Information Sharing
We do not sell your personal information. We may share limited data with:
- Stripe — payment processing (subject to Stripe's Privacy Policy)
- Urable — booking platform and service records (subject to Urable's Privacy Policy)
- MyCarfax — vehicle service history logging (subject to Carfax's Privacy Policy)
- Liberty Mutual — insurance provider, in the event of a claim
- Law enforcement or regulatory bodies when required by law
5. SMS & Text Messaging
By providing your phone number, you consent to receive transactional SMS messages related to your booking (confirmation, reminder, arrival notice, completion). You may also receive occasional marketing messages.
- Text STOP at any time to opt out of marketing messages
- Transactional messages (booking confirmation, reminders) cannot be opted out of without canceling your appointment
- Message and data rates may apply
- We do not share your phone number with third parties for marketing purposes
6. Data Security
- Payment data is processed through Stripe's PCI-compliant system — we never store card numbers
- Customer records are stored in Urable's secure platform
- Photos are stored on password-protected devices and cloud storage
- We take reasonable steps to protect your information but cannot guarantee absolute security
7. Your Rights
- You may request a copy of the personal information we hold about you
- You may request correction of inaccurate information
- You may request deletion of your data — subject to legal and insurance retention requirements
- You may opt out of marketing communications at any time
- To exercise any of these rights, contact us at okierefinishdetailing@gmail.com or text (918) 978-2343
8. Cookies & Website Analytics
Our website (okierefinishdetailing.com) may use basic analytics to understand visitor traffic. We do not use tracking cookies for advertising purposes. Third-party services embedded in our site (such as Urable booking forms) may set their own cookies subject to their own privacy policies.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact
Questions, concerns, or data requests:
- Text: (918) 978-2343
- Email: okierefinishdetailing@gmail.com
- Website: okierefinishdetailing.com
- Business: Okie Refinish Detailing LLC — Claremore, Oklahoma — LLC #3513954061