Terms & Conditions

These Terms and Conditions ("Agreement") govern all detailing services provided by Okie Refinish Detailing LLC ("Service Provider," "we," "us") to you ("Client"). By booking a service, you agree to these terms in full.

1. Services Provided

Okie Refinish Detailing LLC provides professional mobile auto detailing services including interior cleaning, extraction, steam cleaning, leather conditioning, UV protection, exterior washing, and related automotive appearance services. All services are performed on-location at the Client's designated address.

• Services are performed by the owner-operator (Sisco) personally on every job
• All equipment, water, and chemicals are brought on-site — Client provides nothing
• Services are limited to appearance detailing only — no mechanical repairs, no maintenance work, no modification to vehicle systems
• Service scope is defined at booking and confirmed during pre-inspection

2. Payment Terms

• A deposit may be required at booking to hold your appointment
• Remaining balance is due upon completion of service
• Accepted payment methods: Credit/debit card (Stripe), Cash, Venmo, Cash App
• Invoices are generated through Urable booking platform and sent via SMS/email
• Late payment beyond 10 days may incur a fee of $25 or 5% of the balance, whichever is greater
• All pricing is defined and posted at okierefinishdetailing.com — no trip fees, no upcharges at the door

3. Client Responsibilities

• Ensure the vehicle is accessible and ready at the scheduled appointment time
• Disclose any pre-existing damage, stains, weak paint, or known conditions prior to service
• Remove all personal items, valuables, and anything you do not want moved or touched
• Notify Sisco of any sensitive areas, custom finishes, aftermarket modifications, or fragile components
• Pets should be removed from the vehicle before service begins
• Client is responsible for ensuring the service location is accessible and legally permissible

4. Pre-Inspection & Documentation

Before any work begins, Okie Refinish Detailing LLC will perform a walk-around inspection and photograph the vehicle's existing condition. This documentation protects both the Client and the Service Provider and is standard on every job.

• Pre-existing damage, stains, scratches, and wear are documented before service
• Photos are taken and may be sent to the Client for confirmation
• All services are logged to the vehicle's MyCarfax service history as part of the Okie Refinish MyCarfax Partner program
• Client acknowledges and confirms pre-existing condition at time of service

5. Liability Limitations

Okie Refinish Detailing LLC is NOT responsible for:

• Pre-existing damage, worn materials, weak or oxidized paint, or fragile surfaces
• Loose, broken, or improperly secured interior or exterior components
• Damage caused by structural defects or pre-existing vehicle conditions not disclosed prior to service
• Personal items left in the vehicle during service
• Normal wear from professional cleaning techniques applied to aged or deteriorated materials
• Color transfer, dye bleed, or material reactions resulting from pre-existing conditions

6. Damage Reporting Procedure

If the Client believes damage occurred during or as a result of service:

• Client must notify Okie Refinish Detailing LLC in writing within 24 hours of service completion
• Notification must be sent via text to (918) 978-2343 or email to okierefinishdetailing@gmail.com
• The vehicle must not be moved, repaired, washed, or altered before inspection by Service Provider
• Photographic evidence of the alleged damage must be provided
• Failure to follow this procedure releases Okie Refinish Detailing LLC from all related claims

7. Cancellation & Rescheduling

• Cancellations made more than 24 hours before the scheduled appointment: no charge
• Cancellations made within 24 hours of the appointment may forfeit any deposit paid
• No-shows without prior notice forfeit the deposit and may be charged a $25 inconvenience fee
• Okie Refinish Detailing LLC reserves the right to cancel or reschedule due to weather, safety concerns, or equipment issues — Client will be notified promptly and rescheduled at no penalty

8. Photo & Media Release

By booking a service with Okie Refinish Detailing LLC, the Client grants permission for before-and-after photos and videos to be taken of the vehicle (exterior and interior) for quality documentation and potential use in marketing materials including social media.

• Photos will not include personally identifiable information (license plates will be blurred or excluded)
• If the Client does NOT consent to photo/media use, they must notify Sisco before service begins
• Documentation photos for pre-inspection purposes are taken regardless of marketing consent

9. Service Satisfaction

• If a Client is unsatisfied with any aspect of the service, they must notify Sisco before leaving the service location
• Okie Refinish Detailing LLC will make reasonable efforts to address any legitimate concerns on-site
• Post-service complaints must be submitted within 24 hours as outlined in Section 6
• Refunds are evaluated on a case-by-case basis and are not guaranteed

10. Governing Law

This Agreement is governed by the laws of the State of Oklahoma. Any disputes arising from services provided by Okie Refinish Detailing LLC shall be resolved in Rogers County, Oklahoma. By booking a service, Client agrees to these terms and waives the right to class action proceedings.

11. Business Information

12. Contact

For questions about these Terms & Conditions, to report a concern, or to request a Certificate of Insurance:

• Text: (918) 978-2343
• Email: okierefinishdetailing@gmail.com
• Website: okierefinishdetailing.com